Refund Policy

Thank you for choosing Inkle World.

At Inkleworld.com, we take pride in the quality and care that goes into creating our educational resources. Each of our education packs is thoughtfully developed to support primary-aged children in emotional wellbeing, literacy, and environmental awareness.

No Refunds Policy

Due to the nature of our products, we do not accept refunds or returns once a purchase has been completed. This includes all digital downloads and physical education packs.

We encourage all customers to review product descriptions carefully and reach out to us at [your contact email address] before purchasing, should you have any questions about the materials.

Damaged or Faulty Items

If your physical item arrives damaged or there is a fault with the product, please contact us within 14 days of receipt at [your contact email address], and we will arrange a replacement or discuss alternative options where appropriate.

Please include:

Your order number
A description of the issue
A clear photo of the damaged item (if applicable)

Your Statutory Rights

This policy does not affect your statutory rights under UK consumer law.

Under the Consumer Rights Act 2015, customers are entitled to a refund or replacement if a product is faulty, not as described, or unfit for purpose. Additionally, under the Consumer Contracts Regulations 2013, customers may have the right to cancel certain purchases made online within 14 days — however, this does not apply to:

Customised or personalised items
Digital downloads where the download has already begun with customer consent

Because our products are either personalised for schools or include digital content delivered immediately after purchase, these items are exempt from the standard 14-day cancellation period.

If you have any concerns about your order, please contact our team directly at:
📧 hello@inkleworld.com
We aim to respond within 2–3 working days.

Refund Policy

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